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Customer Service: Hiring + Supervising Front-Line Staff

Tue Aug 8 2017


Tuesday, August 8, 2017 from 11:00am-12:00pm

Customer service is the key to retaining clientele and maintaining employee satisfaction. Whether or not clients return to your organization may have as much to do with how they are treated when they walk in the door as with the actual services they receive. How do you ensure that the first contact experience is a positive and respectful one? Join us for this webinar to explore strategies for recruiting, hiring, and supervising staff, with an emphasis on those employees who work directly with clients/patients. Participants will learn techniques for managing those key positions that require regular, frequent, and sometimes first contact with clients.

This Webinar Will Cover:

  • strategies for vetting job candidates for front-line positions
  • techniques for supervising staff who frequently interact with clientele
  • ensuring high-quality customer service from the initial point of contact

Who Should Attend:

Supervisors of employees who come in direct contact with the public/clientele.


Over the past 35 years, Tony Scucci has developed competencies in improving governance and management practices, strategic planning, executive coaching, and executive transition management. He is a Senior Governance Associate with BoardSource. Current and former clients include individuals and organizations in the fields of mental health, domestic violence, education, foundations, trade associations, faith-based organizations, health care, the environment, arts and culture, and social justice.


  • Members: $30 
  • NonMembers: $50

Register at the link below before August 4th. You may only register yourself online. To register additional people, or to register after August 4th, please call us at 207-871-1885.

Related Resources:
Visit the MANP Answer Center to find free articles, templates and other resources related to Staff + Volunteer Management.

Location + Directions

Location: Your Desk! - Interactive Webinar
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