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Associate Director

Sexual Assault Response Services of Southern Maine

A. Purpose of Position: The Associate Director is charged with supporting the development and implementation of the agency’s direct service priorities, goals, and objectives, ensuring that those served by SARSSM receive quality, trauma informed services which are responsive to their needs. As a member of the agency’s two-person leadership team, the Associate Director supervises both direct service program managers and helpline staff and plays key leadership roles in support of and in the absence of the Executive Director.

B. Essential Duties and Responsibilities
Crisis and Support Helpline Coordination and Support
  • Coordinate helpline and Direct Answer Program
  • Participate in statewide direct answer meetings with MECASA state coalition staff/SARSSM Executive Director (E.D.) as needed
  • Facilitate weekly direct answer team meetings
  • Recruit, hire, onboard, support, supervise, and evaluate direct answer staff, assist in guiding priorities in line with agency and program goals and grant objectives, and carefully monitor workplans
  • Identify and manage answering service issues
  • Ensure accurate data is inputted regularly into EmpowerDB (database), and submit required monthly reports
  • Support grant reporting as needed
  • Provide on-call emergency staff back up as part of rotating schedule
  • Develop and facilitate emergency staff back up training for staff
  • Fill direct answer shift openings as needed to ensure fidelity to stated coverage
Direct Services Program Development and Support
  • Ensure coordinated programming through annual planning, developing systems and policies, and overall management of agency’s direct service programming, including but not limited to: helpline call, text and chat services, support groups, advocate training, volunteer recruitment and support, the Sexual Assault Response Team (SART) and Child Advocacy Center (CAC) programs
  • Seek out and integrate best-practices related to direct service programming
  • Ensure compliance with laws, grant regulations, contract requirements, and the statewide quality assurance standards with regard to direct services
  • Assist in monitoring and supporting CAC accreditation processes, when applicable
  • Regularly review direct service data to ensure its quality and to implement program improvements
  • Recruit, hire, onboard, support, supervise, and evaluate SART and CAC managers
  • Facilitate the regular flow of information between the E.D. and direct service staff and vice versa
  • Participate in statewide initiatives related to direct services on behalf of SARSSM
  • Be available as a back-up co-facilitator for advocate training
Community Outreach and Systems Advocacy
  • Develop relationships with local hospitals and SAFE nurses to strengthen hospital advocacy and accompaniments
  • Attend local SAFE meetings as needed
  • Coordinate hospital tours and SAFE training for volunteers/staff with local hospital staff
  • Ensure hospitals have updated SARSSM materials
  • Assess SAFE training needs and provide periodic training as needed
  • Provide outreach, ongoing relationship building and systems advocacy with key players at local community organizations, domestic violence programs, law enforcement, courts, etc.
  • Monitor and coordinate response to community outreach requests related to direct service provision (SARSSM 101 training, etc.); prioritize requests based on agency priorities and staff/volunteer capacity
Agency Leadership and Administration
  • Engage in agency management responsibilities in the absence of the Executive Director, as outlined in SARSSM’s Employee Handbook, Accounting Manual and by the Board of Directors
  • Assist with coordinating and facilitating weekly program managers’ meetings
  • Engage with the press to represent the agency in the absence of/as determined by the E.D.
  • Assist E.D. in the development/delivery of periodic board training offerings and writing and submitting monthly client services board report
  • Coordinate and/or facilitate monthly continuing education and professional development opportunities for staff following agency-wide staff meetings
  • Assist E.D. with developing standardized, compliant and inclusive hiring practices, improving hiring outcomes, addressing employee relations issues, increasing staff engagement, and strengthening organizational culture.
  • Participate in agency-wide activity planning and delivery
  • Attend one on one supervision with supervisor 
  • Attend clinical supervision meetings regularly
  • Engage in regular continuing education offerings related to learning areas prioritized with supervisor
  • Support and manage other special projects and mission critical activities as determined by E.D.
  • Support agency-wide fundraising efforts, as needed
  • Grounded in an anti-oppression approach to anti-sexual violence work
  • Excellent organizational and leadership skills
  • Ability to work both independently and collaboratively as part of a team
  • Takes initiative, and uses creativity and resourcefulness to meet project goals
  • Consistent and dependable attention to detail on all aspects of the job
  • Excellent professional, organizational, clerical, interpersonal, and writing skills
  • Ability to provide effective staff supervision and mentoring
  • Comfortable with public speaking
  • Adaptability and love of learning
  • Knowledge and sensitivity of dynamics relating to sexual violence, and experience working in the sexual violence or related field preferred
  • Knowledge and understanding of systems, such as law enforcement, courts, hospitals, social services, etc. preferred
  • Ability to maintain and model highest level of confidentiality, professional boundaries and integrity, and adherence to protocols
  • Willingness to complete all trainings related to the role, including a 40 Hour Sexual Assault Victim Advocacy Training
  • Competent in Microsoft Office computer programs (i.e. Microsoft Word, Excel)
  • Must possess a valid Maine State license and sufficient insurance coverage
  • A minimum of a Bachelor's Degree in Social Work, Psychology, Human Services or related field OR a 4 year combination of education, work, and/or life experience with survivors of sexual violence, inclusive of work with all age groups.
  • Prior program management and employee supervision experience required
  • Must pass State Bureau of Investigation (SBI) check, Department of Health and Human Services (DHHS) Abuse and Neglect investigation.
  • Continued employment is contingent upon the acquisition of ongoing funding.
  • Competitive annual salary with benefits offered.
Additional Job Information

Sexual Assault Response Services of Southern Maine is committed to equality and is an equal opportunity employer. We encourage inquiries from candidates who will enrich and contribute to the cultural and ethnic diversity of our organization. We do not discriminate on the basis of age, race, creed, color, religion, marital status, gender, sexual orientation, veteran status, national origin, or disability status in employment, or in our programming.

Providing a salary range is a practice that models transparency and is one recommended strategy for advancing equitable compensation.

Salary: $55,000; 12 holidays, 12 sick days, 3-weeks vacation
Job Type: Full-Time, Exempt
Start Date: As soon as possible Region Cumberland and York Counties, Maine Specific
Location: Portland office, working largely remotely during pandemic.
Travel in York and Cumberland Counties required.

Application Deadline: November 6, 2020

Additional Job Information

Providing a salary range is a practice that models transparency and is one recommended strategy for advancing equitable compensation. 
Portland Area

Application Details

Please send your resume and cover letter to Gina Capra at director@sarssm.org
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