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Helpline Advocate

Sexual Assault Response Services of Southern Maine

The Helpline Advocate is charged with providing critical support and crisis intervention to survivors of sexual violence, their family and friends, allied professionals, and the general public through the statewide sexual assault helpline.

ACCOUNTABILITY
  • The Helpline Advocate is accountable to the Program Manager of Advocacy and Outreach Services
ESSENTIAL DUTIES AND RESPONSIBILITIES:

Statewide Helpline Advocacy and Coordination Services

  • Respond to calls on the statewide helpline and provide information, referrals, and crisis intervention services to survivors and members of the community through phone, computer and text messaging services.
  • Provide warm referrals for follow-up services at sexual assault centers throughout the state.
  • Assist in the development and operations of statewide text and chat services to improve accessibility for survivors across the state.
  • Support the statewide helpline program, such as scheduling, technology, protocols and standards, and the statewide referral database.
  • Maintain confidentiality and professional boundaries with all survivors and members of the community.
Outreach and Community-Based Direct Services
  • Provide community-based support and services to survivors through co-facilitating supporting groups, offering drop-in support hours, and other direct services in community-based settings.  
  • Support the Program Manager with outreach and awareness activities such as postering and tabling.

Hours
  • This position is expected to work evening hours between 3pm – 12am and it’s a full time position
Other
  • Maintain relevant records and provide timely reports as required.
  • Participate in agency events and programs.
  • Adhere to the philosophy and policies of the Sexual Assault Response Services of Southern Maine.
  • Other duties as assigned.
  • Provide direct level and staff back-up duties on the helpline during some evenings and weekends. This also includes accompaniment to hospitals, court, and other organizations as needed.
MINIMUM QUALIFICATIONS: 

  • Equivalent work/life experience.
  • Knowledge of and appreciation for client-centered and trauma-informed services.
  • Sensitivity to and knowledge of sexual violence and trauma.
  • Excellent problem-solving and conflict resolution skills.
  • Strong communication and organization skills.
  • Excellent computer skills, as well as skills with other forms of technology and communication.
  • Ability to maintain confidentiality and sensitive information.
PREFERRED QUALIFICATIONS:
  • Experience working in crisis intervention and/or providing advocacy services.
  • Experience with online documentation and database systems.
  • Knowledge of social justice, anti-oppression, and inequality issues.
  • Proficiency in a language other than English.

This position may require evening and/or weekend hours as necessary. Successful applicant must have reliable transportation, must successfully pass several state and federal criminal background checks, and must successfully complete the forty-hour sexual assault advocate training.

SARSSM is an Equal Opportunity Employer. In accordance with federal, state, and local laws, we do not discriminate on the basis of race, religion, national origin, color, sex, sexual orientation, gender identity, gender expression, age, veteran status, or disability.




Additional Job Information

Note that providing a salary range is not required, but is a practice that models transparency and is one recommended strategy for advancing equitable compensation.
Full-Time
Portland Area

Application Details

Please send your resume and cover letter to Whitney at whitney@sarsonline.org
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